Privacy Policy

At Korex Marketing, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our marketing services. It also explains how we handle data about your customers and leads that we process on your behalf.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

Business Information: Your name, business name, email, phone number, service area, services, and pricing
Payment Information: Billing address, payment card details (processed securely by Stripe)
Account Access: Manager or user access to your Google, Meta, Business Profile, and other marketing accounts
Marketing Materials: Logos, photos, offers, and other content you give us for campaigns
Customer Lists: Contact lists you provide for review requests and email or text campaigns
Contact and Support Communications: Messages you send through our contact forms, email, or calls

1.2 Information Collected Automatically

When you visit our website or the landing pages we manage, we automatically collect:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages
Device Information: Device type, screen resolution, unique device identifiers
Campaign Data: Ad clicks, form submissions, and the source, keyword, or campaign that brought a visitor
Cookies and Pixels: Session, analytics, and advertising cookies and tags (see Cookie section below)

1.3 Call Tracking and Campaign Data

To show you which marketing produces calls and leads, we collect on your behalf:

Call Data: Caller phone number, date, time, duration, and which tracking number was called
Call Recordings: Recordings of calls to tracking numbers, where enabled and with any notice required by law
Lead and Message Data: Form submissions, text messages, and missed-call text-back conversations
Performance Data: Ad spend, impressions, clicks, rankings, and review activity from your marketing accounts

1.4 Information from Third Parties

We may receive information from third parties, including:

Payment processors (payment status, fraud detection)
Ad and search platforms such as Google and Meta (campaign and account performance)
Analytics and call tracking providers (visits, calls, and conversions)

2. How We Use Your Information

We use the information we collect to:

Plan, run, and optimize your marketing campaigns
Process payments and manage your subscription
Track calls and leads and prepare your monthly reports
Send review requests and email or text campaigns you approve
Send you service updates and, with your consent, marketing communications
Respond to your comments, questions, and support requests
Detect, prevent, and address fraud, abuse, and technical issues
Comply with legal obligations

Data about your customers and leads is used only to provide services to you. We do not use it to market our own services or sell it to anyone.

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party service providers who help us operate our business:

Stripe: Payment processing - Stripe Privacy Policy
Google: Ads, Local Services Ads, Business Profile, and analytics
Meta: Facebook and Instagram ads and page management
Brevo: Email and text message campaigns and transactional email
Call Tracking and Phone Providers: Tracking numbers, call recording, and text messaging
Cloud Hosting: Data storage and landing page hosting

Each provider handles data under its own privacy policy. Information you or your customers share with Google, Meta, or other platforms directly is also governed by those platforms' policies.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers

If Korex Marketing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Retention

We retain your information for as long as you are a client or as needed to provide you services. After cancellation:

Personal data is deleted or anonymized within 30 days
Call recordings, lead data, and customer lists we hold are deleted within 30 days (you may request an export first)
Data stored in ad, Business Profile, and social accounts you own stays with you in those accounts
Billing records may be retained for up to 7 years for legal and tax purposes
Anonymized analytics data may be retained indefinitely

5. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information and improve our services.

5.1 Types of Cookies We Use

Essential Cookies: Required for our website and forms to function (sessions, security tokens)
Analytics Cookies: Help us understand how visitors use our website and landing pages
Advertising Cookies and Pixels: Tags such as the Google tag and Meta Pixel that measure ad conversions and may be used for remarketing
Call Tracking Scripts: Show a tracking phone number so calls can be matched to the campaign that produced them

5.2 Managing Cookies

Most web browsers accept cookies by default. You can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our services.

6. Your Rights and Choices

6.1 Access and Portability

You may request a copy of the data we hold about you, including your reports, call data, and campaign data, at any time by contacting us.

6.2 Correction

You can ask us to update your business or contact information at any time. We will correct it in our records and in the campaigns we manage.

6.3 Deletion

You can ask us to delete your data at any time by contacting us. Some information may be retained as described in the Data Retention section.

6.4 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any email, and out of text messages by replying STOP. This applies to messages from us and to campaigns we send for our clients. You will continue to receive service messages related to your account.

6.5 Customers of Our Clients

If you called, texted, or submitted a form to one of our clients, that business controls your information. Please contact the business directly with privacy requests; we will help them respond.

6.6 Do Not Track

Some browsers include a "Do Not Track" feature. Our services do not currently respond to Do Not Track signals.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Regular security assessments and updates
Access controls limiting who can access your data
Secure payment processing through PCI-compliant providers

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data protection authority.

10. CCPA Rights (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to opt out of the sale of personal information (we do not sell personal information)
Right to request deletion of personal information
Right to non-discrimination for exercising your rights

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of our services after the changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: Contact Form